Frequently Asked Questions

Last updated: 17 October 2025

Welcome to Vyntara’s FAQ. Here you’ll find clear, concise answers to the most common questions about our digital templates and tools. If you can’t find what you’re looking for, contact our support team at vyntara.design@gmail.com — we’re always happy to help.

🧭 About Vyntara

What is Vyntara?

Vyntara creates high-quality, ready-to-use digital templates and planning tools — from budget spreadsheets and business planners to personal productivity systems — all designed to make managing your money, time, and goals easier.

Who are your templates designed for?

Our tools are built for anyone who wants more structure and clarity — students, professionals, freelancers, small business owners, or anyone who wants to organise and plan effectively.

Do I need special skills to use them?

No. All templates are designed to be intuitive and beginner-friendly. Basic familiarity with Google Sheets or Microsoft Excel is enough.

🛒 Purchase & Delivery

How do I buy a template?

Choose the product, add it to your cart, and complete checkout. You’ll receive an instant download link via email once payment is confirmed.

Which payment methods do you accept?

We accept major debit/credit cards and other secure payment options shown at checkout.

Will I receive a physical product?

No — all Vyntara products are digital downloads delivered instantly to your email.

I didn’t receive my download link — what should I do?

Check your spam or promotions folder first. If it’s still missing, email us with your order number and we’ll resend it right away.

⚙️ Using the Templates

How do I start using my template?

• Google Sheets: Click the link, then go to File → Make a copy to save your version.
  
• Excel: Download the .xlsx file and open it in Microsoft Excel.
  

Can I customise the templates?

Absolutely. Most templates let you edit categories, labels, colours, and formulas to suit your needs. Setup instructions are included inside.

Can I use them on my phone or tablet?

Yes, but we recommend setting up the template on a desktop first. After that, you can easily edit and view it on mobile devices.

What’s the difference between Google Sheets and Excel versions?

Both include the same features. Sheets is ideal for real-time collaboration and online use, while Excel is best for offline work and advanced spreadsheet users.

🛠️ Support & Troubleshooting

The file won’t open correctly. What should I do?

Make sure you’re using Google Sheets or Microsoft Excel. If the problem persists, email us with a description or screenshots of the issue.

Some formulas or numbers don’t update.

In Excel, check Formulas → Calculation Options → Automatic. In Google Sheets, ensure you haven’t deleted any formula cells.

I lost my file. Can I download it again?

Yes. If you created an account, log in and download it from your orders page. If not, contact us with your order details and we’ll restore access.

🔄 Refunds, Licensing & Updates

Do you offer refunds?

Because our products are digital, refunds are generally not possible once a file has been downloaded. However, if there’s a technical issue or damaged file, we’ll ensure you receive a working version or an alternative solution.

Can I share the templates with others?

Your purchase is for personal use only. Sharing, reselling, or redistributing is not allowed. For team or multi-user licences, contact us for a tailored plan.

Will I receive updates if a template improves?

Yes — if we release an updated version of a product you own, we’ll notify you by email so you can download the new version for free.

✍️ Other Questions

Can you create a custom template for me?

Yes! We offer custom design services tailored to your specific needs. Email us your requirements and we’ll provide a quote.

Do you offer business or bulk licences?

Absolutely. For team or company use, contact us and we’ll arrange a custom package.

How can I contact support?

Email vyntara.design@gmail.com anytime. We’re available Monday to Friday, and usually respond within 24 hours.